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Internet Slow or Intermittent?

Before you call us at 888-782-1454 here are some helpful tips and tricks to try which might resolve your issue in an expedient manner.

  1. Please ensure if you are using a wireless device that you have an adequate wireless signal. You can easily ensure this is not the issue by standing near the router to eliminate weak signal(s) as a factor.
  2. Reboot your router by unplugging from the power and waiting a few minutes for it to come back online. Check to see if the performance is better.
  3. Power cycle the PoE by unplugging it from the wall for 20 seconds, then wait about 5 minutes. Check to see if the performance is better.
    • The PoE is a small rectangular block (Black/White) that provides power to the exterior antenna or fiber adapter.

  4. Run a speed test to both or to establish current throughput, do this from a wired device if possible to eliminate any WiFi issues. If you must do so with a wireless device please make sure you move close to the router to ensure a solid WiFi connection.

NOTE: Please remember any simultaneous usage of the connection will be subtracted from your result. For instance if you have a 25mbps download speed and two Netflix streams (5mbps each) are running, you will have 15mbps at the very most. Additionally there may be updates or background activity happening that you might not be aware of. 

If these steps do not resolve your issue please reach out to us 24/7 at 888-782-1454 or feel free to email us at during business hours (M-F 8AM to 4PM). Our support team will do everything possible to restore your connection remotely and if needed will schedule a service technician to investigate.

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