Some times a single router will not be enough to cover your entire home, in this case we recommend a mesh unit. A mesh unit is a purpose built device designed to connect back to your main router and extend the signal. Proper placement of this mesh unit is key to it’s success, if you need information on where to place your mesh unit please visit our guide on proper mesh placement.
Please click this link or the image below for an easy step by step guide for pairing your mesh unit with your primary router. This guide is for e-vergent provided mesh units U4 mesh unit only. If you have an older 804 Mesh (black device) please click here to see the guide for your equipment, the steps are very similar.
If these steps do not resolve your issue please reach out to us 24/7 at 888-782-1454 or feel free to email us at email@example.com during business hours (M-F 8AM to 4PM). Our support team will be happy to assist you with your router and or mesh unit.